You can go to “My Orders”, find the corresponding order and click “View Details”, then check the “Invoice Information” section. You can also view it through the platform’s “Invoice Management Center” or the transaction details in your payment tool (e.g., Credit card).

Within the specified period (within 3 days) after receipt, go to the order details page and click “Apply for After-sales Service”, select the reason for return and upload supporting documents. Once the seller approves your application, send the product back as instructed and fill in the logistics tracking number. The refund will be completed after the seller confirms receipt of the returned item.

Most out-of-stock items will be restocked, but the restocking time varies depending on production and supply chain factors. Some platforms support “Backorder” purchases, and orders will be shipped promptly once restocked. You can also enable the “Restock Notification” feature to receive alerts when the item is available again.

We ship worldwide to most countries and regions, including North America, Europe, Asia, Australia, and the Middle East. If your location is remote or restricted, please contact our customer support team to confirm availability before placing your order.

You can track your package through the official websites of DHL or EMS. The DHL tracking link is: https://mydhlplus.dhl.com/cn/zh/tracking.html#/track-by-number . The EMS tracking link is: https://www.ems.post/en.